Acceptable Use Policy (AUP) & Fair Use Policy

This Acceptable Use Policy ("AUP") governs use of the QVOICE platform and services ("Service") operated by 11384422 Canada Inc. d/b/a fonoUC ("fonoUC," "QVOICE," "we," "us"). It is incorporated by reference into your Master Services Agreement and Terms and Conditions. Violation may result in suspension or termination under Section 8. This AUP applies to customers and end users in Canada and the United States.

1. Prohibited Uses

You may not use the Service to:

• violate any applicable law or regulation, or facilitate any illegal activity;
• transmit, store, or distribute unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, or otherwise objectionable content;
• infringe intellectual property rights or misappropriate trade secrets;
• distribute malware, conduct phishing, spoofing, or social-engineering attacks, or attempt to gain unauthorized access to any system;
• interfere with or disrupt the Service, networks, or other users (including DoS/DDoS, port scanning, or flooding);
• resell or sublicense the Service except as expressly authorized in writing;
• impersonate any person or misrepresent your identity or affiliation, including manipulating Caller ID/ANI in a misleading or unlawful manner ("spoofing").

2. Outbound Calling, Telemarketing & Automated Messaging

2.1 United States

• Comply with the Telephone Consumer Protection Act (TCPA), the FTC/FCC Telemarketing Sales Rule, the National Do-Not-Call Registry, state mini-TCPA laws, and calling-time restrictions.
• Obtain prior express (or prior express written) consent where required for autodialed/prerecorded/AI calls and texts; honor opt-outs immediately.
• Comply with STIR/SHAKEN caller-ID authentication and accurate caller identification requirements; do not originate illegal robocalls.

2.2 Canada

• Comply with CRTC Unsolicited Telecommunications Rules, the National Do Not Call List (DNCL), and applicable calling-hour and identification rules.
• Comply with Canada's Anti-Spam Legislation (CASL) for commercial electronic messages (including SMS), including consent, identification, and unsubscribe requirements.
• Maintain your own internal do-not-call list and subscribe to/scrub against the DNCL where required.

fonoUC provides configurable compliance tools (e.g., DNC scrubbing, calling-window controls, consent flags) but does not assume your compliance obligations. You indemnify fonoUC for claims arising from your outbound campaigns (see your MSA).

3. Call Recording & Monitoring

If you enable recording, transcription, or monitoring, you are responsible for providing all legally required notices and obtaining all required consents under applicable one-party, two-party, or all-party consent laws (including Canadian privacy law and U.S. federal and state wiretapping statutes). See your Privacy Policy (call recording notice).

4. Toll Fraud, Security & Account Protection

• You are responsible for securing your credentials, SIP devices, PBX configurations, and API keys, and for all usage and charges incurred through your account, including usage resulting from compromise, weak passwords, or misconfiguration.
• fonoUC may apply fraud controls, rate limits, international destination blocks, and spend caps, and may suspend service to prevent suspected toll fraud or abuse.
• Report suspected unauthorized use immediately to info@fonouc.com.

5. AI Voice Agent Use

• You must disclose to callers and recipients that they are interacting with an automated/AI system where required by law.
• You must not use AI features for deceptive, manipulative, or unlawful purposes, or to generate prohibited content.
• AI output may be inaccurate; you are responsible for human oversight and for any reliance on AI output (see your Terms).

6. Fair Use Policy

"Unlimited" or flat-rate plans are intended for normal business use and are subject to fair use. The following may be treated as outside fair use:

• usage materially inconsistent with normal single-business use, or that degrades the network for other users;
• auto-dialing, call-center, broadcast, or trunking use on plans not designated for such use;
• reselling, sharing, or rebilling minutes/numbers without authorization;
• sustained abnormal call volumes, short-duration high-volume dialing, or traffic-pumping patterns.

Where usage exceeds fair use, fonoUC may, on notice where practicable, apply usage-based rates, reclassify the plan, throttle, or suspend the affected feature.

7. Numbering, Porting & Caller ID

Telephone numbers are provided subject to regulatory numbering rules and may not be owned by you. You must use numbers and Caller ID lawfully, only set Caller ID to a number you are authorized to use, and follow applicable porting procedures. fonoUC may reclaim or change numbers where required by a regulator or carrier.

8. Enforcement & Suspension

fonoUC may investigate suspected violations and may suspend or terminate the Service, remove content, or block traffic — with notice where practicable, or immediately where there is a risk of harm, fraud, legal exposure, or network integrity issues. Suspension for cause does not relieve you of payment obligations. Repeated or serious violations may result in termination under your MSA.

9. Reporting Abuse

Report abuse, fraud, or AUP violations to info@fonouc.com. We may update this AUP from time to time; material changes will be communicated consistent with the notice terms of your MSA.