Built to stay online when your business cannot afford downtime
QVOICE is sold and supported in the United States on a geo-redundant North American cloud platform. Over the last 6 months we have delivered 99.999% measured availability, so voice, messaging, and contact center workflows keep running across Canada and the United States.
Cloud-scale redundancy for everyday operations, with optional local survivability for enterprises that need voice and contact center workflows to keep running when the WAN goes quiet.
Cloud platform architecture
QVOICE runs as a multi-node cloud platform with N+1-style redundancy at the data and application layers, designed so a single failed node or site does not take down the service for other tenants.
- 3+ node database cluster in the cloud (survives loss of one node without losing quorum)
- North American coverage with load-balanced entry points and US sales and support
- Contact center and queue services scale across hunt nodes on the platform
- Automatic failover and regional design: route around failure instead of depending on one appliance
- Scale from a handful of users to thousands without forklift upgrades
- Your carrier or ours, same platform either way
Local survivability
Hospitals, campuses, and other large footprints often need production voice on premises, so an internet outage does not stop local calls, paging, queues, or reporting. QVOICE supports a hybrid model: your site runs day-to-day traffic locally while a matching tenant on QVOICE Cloud stays warm for disaster recovery and optional central administration.
Enterprises with strict residency or latency needs can keep production SIP, media, and agent desktops on the local deployment while retaining a cloud copy for administration and disaster recovery. Health care deployments are a common fit. Talk to us about your footprint.
Effectively 100% of platform features run at your site in normal mode and stay available in the cloud copy for DR and administration.
- Phones, desktop apps, and mobile clients register to your local stack in normal operation
- Local portal configuration, analytics, and dashboards: effectively the full platform locally, with the same capabilities mirrored in your cloud tenant
- Local HA pair: two VMs or physical servers (primary + backup) on your LAN; primary keeps serving if the backup node is down
- WAN down, local site healthy: on-prem call control, queues, paging, and reporting continue on the local deployment
- Private site-to-site tunnel (for example IPsec or WireGuard) carries encrypted database replication, not production SIP or RTP
- Configuration databases replicate continuously between cloud and local so portal changes can flow to the site
- Operational and monthly databases created from local traffic replicate to the cloud copy for DR and reporting
Who is live when
| Mode | SIP / trunks | DNS (UCP, portal, API) | Cloud tenant |
|---|---|---|---|
| Normal | Local trunks and on-prem voice path | Your production hostnames point to the local site | Warm DR + optional admin; config sync only |
| Site failover | Cloud trunks and public cloud voice path | Production hostnames point to the cloud front door | Active for your tenant; runbook cutover |
Hybrid local + cloud topologies are designed and deployed per enterprise inventory (details in your statement of work). Active calls and live queue state are not replicated across sites; cloud failover uses DNS and trunk cutover and may require phones to re-register.
Data protection & tenant storage
Tenant data is protected in transit and at rest. Recordings and CDRs can live in storage you control while remaining searchable and playable from the QVOICE portal when configured.
- TLS for admin, APIs, and portal traffic; encrypted signaling and media for real-time communications
- Encryption at rest for platform-held data and the recordings processing pipeline
- Bring-your-own storage for recordings and CDRs: Amazon S3, SFTP, Google Drive, or Microsoft SharePoint
- Portal playback and retention policies work with tenant-owned buckets; your data stays in your account
Uptime & monitoring
Over the last 6 months, the platform has delivered 99.999% measured availability, about 26 seconds of downtime per month at that level. Operations monitor the platform around the clock.
Our Service Level Agreement commits to 99.95% monthly availability with service credits below that threshold. Service Level Agreement.
Security & continuity
Resiliency is also access control, retention you configure, and documented policies your security team can review. Encryption and tenant storage options are described in Data protection.
- Role-based access and SSO-friendly identity practices
- Configurable recording retention and audit-friendly timelines
- Privacy and subprocessors documented for procurement reviews
For hybrid enterprise deployments, plan failover drills with your account team. Cutover to the cloud copy may interrupt active calls until endpoints re-register.
See Privacy Policy, Sub-Processors, and 911 & Emergency Services.