AI-assisted business communications.
Every call, text, and chat your business receives lands in one place. On a call, your team can see the path that caller took through your menus, call flows, and queues, so they know how this person reached them. Turn AI on where it helps and leave it off where a person should answer. On our keys, AI is billed by usage. Use your own tokens and your provider bills you.
- Your AI keys or ours
- Your carrier or ours
- Complete with AI off
- One price for the platform
99.999% availability (the last 6 months), Toronto data centres, A Canadian company backed by Tier 1 Canadian telcos
Also see how it is packaged
AI on the conversations you choose
An AI agent can answer, qualify, and book. Put it on after hours, on overflow, as a receptionist, or on customer outreach. Leave it off and your team handles every conversation.
Bring your own OpenAI, Gemini, Deepgram, and ElevenLabs keys, or use ours. AI ships off until you turn it on. On our keys, AI is billed by usage. With your own tokens, your provider bills you directly.
Calls after closing get answered, qualified, and booked, so the morning starts with a list instead of voicemail.
What this means for your business
- Answer after-hours calls instead of losing them to voicemail
- Qualify leads before your team picks up, so their time goes to buyers
- Keep people on the calls that need a person
No CRM? No problem.
Already on Salesforce, HubSpot, Zendesk, Zoho, or Odoo? QVOICE works with it.
No CRM yet? Desk Center becomes your system of record. It is not just a support desk. You create the boards your business runs on, such as sales, onboarding, support, or administration. Ready starting points include customer support, installations and field work, a lead pipeline, a dev board, and AI Case.
What this means for your business
- Every customer and conversation in one place from day one
- Nothing extra to buy or connect before you start
- Boards shaped around how your business already works
The conversation is not only a phone call
Desk Center keeps a timeline of voice calls, chats, and email threads. Web chat, WhatsApp, and social each arrive as a chat. A person or an AI agent can be the one who handled it.
The queue and the wrap-up decide which board it lands on. The work item is created with the contact and the conversation already attached. Follow-up is the notes, the status, the assignee, and the time promise. AI Case stores intent, disposition, and sentiment, and rules can assign, move, or fill a field.
What this means for your business
- No retyping. The customer and the conversation are already on the task
- Clear owner and deadline on every follow-up, so nothing gets dropped
- Rules route the work so managers spend less time sorting
Never miss a phone call?
A person, an AI agent, or both. Queues, an auto-attendant, and voicemail are there when AI is off.
Missed calls land in a Missed Call report, so every caller is tracked. Follow up on any of them with one click, before the customer tries someone else.
Keep the numbers you have. Keep the carrier you have, connected as a SIP trunk: your carrier or ours. Take calls on a desk phone, the web, or the mobile app. Keep phones already on the desks, including older Yealink, Polycom, Grandstream, and Cisco sets that still work.
What this means for your business
- Customers keep calling the numbers they already know
- Switching does not mean buying a new fleet of phones
- Your team can answer from the office, home, or the road
How are you reaching customers?
Voice, SMS, WhatsApp and social chat, email, and meetings, in one inbox.
Calls and texts on the same business number, with the history in one place.
WhatsApp, end to end
Chat
Chat with your WhatsApp customers from the same inbox as your calls and texts, with the full history attached.
Chat campaigns
Create chat campaigns to reach your WhatsApp customers with updates, offers, and reminders.
Incoming calls
Accept voice calls from WhatsApp directly into your phone system, answered by your team or an AI agent.
Outbound calls
Make outbound calls directly to your WhatsApp customers from the same dialer.
What this means for your business
- Customers reach you the way they prefer
- Nothing slips between channels or separate apps
- Anyone on the team can pick up where a colleague left off
From voice to meaning
See the path a caller took through menus, call flows, and queues, and which channels they used to reach you. Watch queues and agents live from a supervisor view.
A recorded call can be transcribed. An AI call stores caller sentiment. Score your team against a form you wrote, with yes/no, scale, and weighted questions, including a critical fail. You write the scorecard.
What this means for your business
- Find where callers get stuck and fix it
- Coach your team on what matters to your business
- Spot busy periods early and staff for them
Customers waiting while agents guess who should help?
Inbound routing sends each caller to the right person with the right skill in your contact centre, based on the rules you set.
Routing by skill instead of by name lets you share resources more efficiently. If Sally is sick, others with the same skill pick up the slack, and callers never notice.
What this means for your business
- Shorter waits and fewer transfers
- The right person answers the first time
- Happier customers who come back
Are Sales people dialing one number using spreadsheets?
Click to call from your CRM or ours, or let QVOICE predictive, preview, and progressive dialers automate dialing and cold calling.
Or use our robodialer to leave a reminder for the customer, as an AI generated message or with an AI agent.
What this means for your business
- Reps spend their time talking, not dialing
- More conversations per hour from the same team
- Pick the dialing mode that fits each campaign
Your business, your workflow?
QVOICE fits into the workflows you already run. The web softphone can be embedded in any webpage, not only inside a CRM.
Make and receive calls from your CRM and auto populate data into your systems.
What this means for your business
- Your team calls from the tools they already use
- Less switching between screens means faster work
- Add calling to your own portal or internal pages
Why QVOICE
One price for the whole solution, not three products.
vs. Telus Business Connect
- Modern cloud platform, not legacy telecom
- AI you can turn on or leave off
- Desk Center when you have no CRM
vs. Dialpad
- AI off until you turn it on
- Your AI keys or ours
- Your carrier or ours
vs. RingCentral
- One platform instead of separate products
- A system of record when there is no CRM
- Keep the desk phones you already own
AI when you want it. The full platform when you do not.
Get started today, or talk to us first.